Yes I still have to go to the store for other things, but I LOVE the convenience and ease of this company. Plus I get to support a local business and I get to buy local and fresh. In fact they have even partnered with a local bakery and will bring fresh breads and such. Come on, what is not to love?
Yesterday I got a phone call letting me know that my delivery day is changing. First of all a real person called me and left a message and the concern was that all of my questions be answered and that if there was anything they could answer or do to make it easier for me, to please ask. Hard to find something that beats real, quality customer service.
I did have a couple of questions and so I did call back; and again a real person answered the phone. She was all to happy to help me with my questions, and offering to go above and beyond to make sure I was happy with the switch.
For me and my account, I am fine with the switch. It does not matter to me what day they come, I am just thankful that they do! I am happy to do my part during the transition, and do not expect that the staff should have to do extra for me. Although to be honest I am a bit nervous about changing the habit of what night is “milk” night. After all we are all creatures of habit and it can be really easy to let new deadlines slip right through and out of the brain.
Then I got to thinking about the staff there and people - because you know as a rule, a lot of people don’t like change. I wonder how many people are impacted with the new schedule and how many are all upset over a different morning delivery. I wonder how many phone calls they will get this week and into next asking about the details.
I also wonder how many of them will be upset, and how many will have their entire schedules thrown off (because they choose to move into drama with something so simple) and will go on and on about it. Heck I even decided to write a column about it this week, so perhaps I should say something like hello kettle, black.
But I do think it says a lot about a person when they can not handle such a simple bump in their life. After all no one is asking you to move out of your comfort zone, or taking anything away from you. I for one hope that the staff is embraced by people with good attitudes, and supportive feedback and that it as as seamless for them as they have made it for me.
And just in case you are in the Boise area, the business I am talking about is Boise Milk - search them and consider opening an account. I don’t get anything out of that, but you will!